Consumer Disputes

Consumer disputes arise when a consumer faces deficient service, defective goods, or unfair trade practices at the hands of a seller or service provider. Chambers of Advocate Yash Yadav assists consumers in preparing and pursuing complaints under the Consumer Protection Act, 2019, as well as advising businesses responding to such complaints.

We assist with drafting complaints, filing them before the appropriate District, State, or National Consumer Disputes Redressal Commission based on the value and nature of the claim, and representing clients through hearings until final disposal.

Seeking redressal as a consumer

Consumer forums provide a relatively accessible mechanism for resolving disputes over goods and services, and proper documentation strengthens a consumer’s position.

From filing consumer complaints to appellate proceedings, we provide dedicated legal support at every stage.

Filing complaints

We assist consumers in drafting and filing complaints supported by relevant invoices, correspondence, and evidence of deficiency.

Defending businesses

We also represent sellers and service providers responding to consumer complaints, advising on available defences.

Understanding consumer forums

The consumer redressal framework is organised by pecuniary jurisdiction, and choosing the correct forum is an important first step.

Jurisdiction of forums

Complaints are filed before the District, State, or National Commission depending on the value of goods or services and compensation claimed.

Appeals

Orders passed by a consumer forum may be appealed before the next higher commission within the prescribed period.

A claimant-focused approach

We focus on presenting a clear, well-evidenced account of the deficiency or unfair practice alleged, to support the consumer's claim for relief.

Answers to your legal questions

Frequently asked questions about consumer disputes.

The appropriate forum depends on the value of the goods or services and compensation claimed, ranging from the District Commission upward.

A consumer may claim replacement, refund, compensation for deficiency in service, and, in some cases, punitive damages.

Yes, a complaint must generally be filed within two years from the date the cause of action arose.

While consumers can appear in person, legal representation can help in drafting a stronger complaint and navigating procedural requirements.

Yes, businesses engaging in unfair trade practices, such as misleading advertising, can be held liable under the Consumer Protection Act.

Disclaimer

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